pRivacy policy

1. Information We Collect

We may collect the following types of personal and health-related information:

• Personal Identifiable Information (PII): Name, date of birth, address, phone number, email, emergency contacts, etc.
  
• Health Information: Medical history, current medications, diagnoses, treatment plans, lab results, progress notes, and mental health assessments.
  
• Insurance & Payment Details: Insurance providers, billing information, and payment history.
  
• Online Data (if using website): IP addresses, browser type, referring websites, and usage patterns.

2. How We Use Your Information

3. How We Share Your Information

4. Your Rights Under HIPAA

5. Security of Your Information

6. Special Considerations for Ketamine Therapy

7. Changes to This Policy

Your information is used for:

• Providing safe and effective weight loss, hormone, and ketamine therapy services
• Treatment planning, follow-ups, and medical care coordination
• Billing and insurance claims
• Scheduling appointments and communicating with you
• Ensuring compliance with state and federal healthcare regulations
• Improving patient experience and quality of care

We do not sell or rent  your personal or medical information. We may share your data in the following situations:

• With healthcare providers involved in your treatment
• With insurance companies for claims processing
• With third-party service providers who help us run our business (e.g., billing software, EHR systems), under strict confidentiality agreements
• When required by law or legal processes, including to comply with HIPAA and other regulations
• To protect your safety or the safety of others in urgent or emergency situations

As a patient, you have the right to:

• Access and request a copy of your medical records
• Request corrections to your health information
• Request a list of disclosures of your health information
• Request communication in a particular format or location
• File a complaint with the Department of Health and Human Services if you believe your privacy rights have been violated

We implement appropriate physical, administrative, and technical safeguards to protect your personal and health information. These include encrypted electronic health records, password-protected systems, and staff training in confidentiality.

Due to the sensitive nature of ketamine therapy, we maintain additional confidentiality protocols, including limited access to treatment records, specialized consent forms, and detailed explanation of your rights under mental health laws.

We may update this Privacy Policy from time to time. The latest version will always be available on our website and at the front desk. Material changes will be communicated directly to patients when applicable.